Service Hub

To provide the highest level of expert support throughout the life our products, Interacoustics UK has introduced the Interacoustics Service Hub.

Our service hub team is made up of Audiologists, Technology Experts and Software Specialists who are there to ensure that any technical questions or issues that you may have are resolved as swiftly as possible.

For the latest Product Quick Guides and Manuals please click here.

Contact us

Phone: 01698 208225
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Latest software versions

Service contracts

How to videos

Latest software versions

The latest versions of our software are listed here. If you do not currently have the latest versions installed on your equipment please contact the Service Hub who will be happy to arrange this with you.

The team can be contacted by

01698 208225
This email address is being protected from spambots. You need JavaScript enabled to view it.

Affinity 2.0/Affinity Compact

Affinity Suite v2.22

Callisto

Callisto Suite v1.20.1

Viot

Viot Suite v1.7

Diagnostic Suite

Diagnostic Suite 2.10.1

Diagnostic Suite must already be installed to upgrade to the latest version.
- A firmware upgrade maybe required to update to the latest version of diagnostic suite, which in some circumstances will be chargeable. Please contact the servicehub for details.

EyeSeeCam (vHit)

EyeSeeCam v1.3

Eclipse

EPx 4.6.1 (Reg. Files must be registered to upload NHSP protocols and print templates)
ASSR 1.3.1
IA OAE Suite v.1.2 (License upgrade and calibration required to upgrade from TEOAE & DPOAE, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.)

Titan

Titan Suite v3.7.2 (This release includes minor software improvements and bug fixes)

OtoAccess

OtoAccess 2.4 (License required)

Downloads

VNG (505/515/525)

VisualEyes v3.0.2

Service Contracts

Purchasing equipment is often a big investment and we know that you want to take care of that investment and make the most of your product experience, so we are pleased to announce the introduction of our Service Contracts.

All Interacoustics equipment comes with a 2-year warranty and on-line support as standard but if you are looking for additional peace of mind then we now have a range of great plans to choose from. Our Service Contracts offer additional protection that helps you beat the high costs of unexpected repairs and makes sure you receive the best support to allow you to focus more on patient care. Our Service Hub team will be happy talk you through the various options available.

How to videos

DD45 Cable Replacement

How to maintain the probe tip on Titan

How to check that Eclipse is functioning correctly

How to fix Connect Probe error on Titan

Callisto REM troubleshooting

Affinity Compact test box checks

Callisto REM checks

Unboxing Callisto

Unboxing Viot

Unboxing Titan

Affinity Compact REM Checks